In a bold move to simplify its offerings and enhance guest experience, Celestyal Cruises, a leading Greek cruise line, has announced significant alterations to its fare structure. Effective from December 11 for cruises departing on March 21 and after, the company will abolish its previously popular Experience and Experience Plus packages, replacing them with a streamlined option known as Celestyal One. This change reflects the organization’s commitment to catering to its guests‘ evolving needs while maintaining a unique Greek cruising experience.
The newly introduced Celestyal One package offers a range of amenities designed to appeal to modern travelers. Included features are basic WiFi suitable for browsing and social media engagement, access to refreshing beverages like filtered coffee, tea, water, and juice throughout the day, and unlimited soft drinks available in the main restaurant. Additionally, the package covers essential port fees, taxes, and gratuities for crew members, making vacation planning simpler and more transparent for guests. Before this revision, only patrons who purchased the Experience Plus package enjoyed complimentary WiFi, thus this significant update levels the playing field for all guests aboard Celestyal’s cruises.
One of the most notable aspects of the transitional fare structure is the discontinuation of all beverage packages. Instead, Celestyal is launching the CelestyalPay digital wallet option designed to simplify payments for specialty dining and alcoholic beverages. Travel advisors capitalizing on this new system will benefit, earning a 10% commission for each sale. This innovative approach not only enhances the guest experience by providing convenience but also encourages travel advisors to promote Celestyal Cruises more effectively.
Guests who pre-load funds onto their CelestyalPay wallet ahead of their cruise will be rewarded with bonus credits, thereby incentivizing guests to plan their onboard spending in advance. For instance, a preloaded amount of 1,000 euros will yield an additional 250 euros in bonus credits, which can be used for specialty dining or drinks. This strategic move positions Celestyal Cruises as proactive and customer-focused, catering to the diverse preferences of its clientele.
In an effort to enhance onboard dining options, Celestyal has expanded its range of complimentary eateries. In addition to the main restaurant Thalassa and the buffet-style Taverna, guests can now enjoy access to complimentary options like the Greek Deli and Pizza Oven (available only on the Discovery during afternoons). With specialized dining experiences including the South Asian-influenced Pink Moon and the Mediterranean-inspired Smoked Olive, culinary diversity remains a highlight of the cruise experience. Notably, the Smoked Olive will transition to a complimentary dining venue exclusively for suite guests aboard the Discovery, reflecting a commitment to exclusive service for premium travelers.
As part of Celestyal Discovery’s upcoming ship refit, the cruise line will also introduce new accommodations. With the addition of 47 cabins, including two Grand Horizon Suites boasting expansive balconies, and 30 Junior Dream Suites, the cruise line is poised to enhance its onboard capacity by 7.4%, welcoming up to 1,300 guests. The refit, set for completion by April, aligns with Celestyal’s mission to provide a memorable and personalized experience for travelers seeking luxury and comfort on the high seas.
In its pursuit of elevated guest experiences, Celestyal has committed to upgrading amenities for suite guests across both of its ships. Premium stateroom occupants will enjoy perks such as daily hosted cocktail hours and exclusive access to amenities like Ray’s Sundeck and Cabanas. Grand Suite guests aboard the Celestyal Journey will benefit from complimentary access to an opulent Thermal Spa Suite — complete with a private hot tub, sauna, steam room, and relaxation area.
Additionally, those staying in the Stargazer Penthouse will be delighted by the introduction of a „bottomless“ in-room minibar, ensuring every whim is catered to in the comfort of their suite. These enhancements not only exemplify Celestyal’s dedication to luxury but also position the cruise line as an attractive option for high-end travelers looking for an enriching vacation experience.
All in all, the changes being implemented by Celestyal Cruises signify a forward-thinking approach within the cruise industry, aimed at simplifying and enhancing the overall guest experience. By introducing the Celestyal One fare, launching the CelestyalPay digital wallet, and committing to new accommodations and amenities, the line demonstrates its responsiveness to customer feedback and market trends. With these changes, Celestyal is well-poised to attract both new and returning guests, ensuring a standout experience against the backdrop of Greece’s captivating locales.
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