In an impactful move to make travel easier and more enjoyable for blind and low-vision guests, Hilton has announced a partnership with Be My Eyes, a revolutionary platform that combines artificial intelligence and the goodwill of sighted volunteers. This initiative marks a significant advancement in the hotel industry’s approach to accessibility, offering personalized support tailored to the unique needs of visually impaired travelers. By providing real-time assistance from both AI and live volunteers, Hilton is setting a new standard for inclusive hospitality.
Under this collaborative arrangement, Hilton aims to enhance its customer service offering through the Be My Eyes app, which is available free of charge to users in the U.S. and Canada. Travelers can simply select hospitality services from the app’s “Service Directory” to access a suite of personalized assistance options across various Hilton brands, including luxury names like Waldorf Astoria and Conrad, as well as more budget-friendly options like DoubleTree and Hampton by Hilton. This multifaceted approach allows guests to receive help with tasks ranging from adjusting in-room technologies, such as thermostats and coffee machines, to understanding hotel amenities and services.
Hilton’s efforts to make their properties more accessible did not commence with this partnership; they already laid groundwork in 2023 with an initiative to train the Be My Eyes AI model. This prior enhancement ensures that the app can better identify objects and aid in navigating hotel environments, making physical spaces more comprehensible for users. Complementing the AI support, a dedicated team of customer care agents has been established to offer personalized assistance, ensuring that every traveler receives attention that fits their individual circumstances.
Mike Buckley, CEO of Be My Eyes, remarked on the significance of this partnership, emphasizing that it aims to dismantle accessibility barriers in travel and hospitality. This collaboration is not only spotlighting Hilton as a forward-thinking leader in inclusive practices but also illustrates a growing awareness in the hospitality industry regarding the crucial need for flexible and accessible services. Such changes were long overdue, and the impact on society could be profound, providing millions of visually impaired individuals with the confidence to travel independently.
Be My Eyes, which has amassed a global community of over 700,000 users since its inception in 2015, signifies a larger movement advocating for inclusivity. The partnership with Hilton represents a shift in consumer expectations, where accessibility is becoming a primary focus rather than an afterthought in the travel industry. By integrating this technology, Hilton not only enhances its customer relations but also encourages other hospitality chains to adopt similar practices, nurturing an environment where everyone can enjoy travel without the constraints of visual impairments.
Hilton’s alliance with Be My Eyes outlines a clear commitment to accessibility, standing at the forefront of changing the landscape of travel for individuals with visual impairments. Through innovative use of technology and dedicated human support, they are poised to revolutionize the travel experience for generations to come.
Napsat komentář